An automated system that instantly contacts new leads, qualifies them, and alerts the business owner to close hot prospects.
Background
A mid-sized local service company (Electrician/ Plumber/Roofing/Dentist) was running local ads on Google and Facebook to attract customers for home wiring, lighting installation, and emergency repair services. The campaigns generated a healthy flow of leads — but the conversion rate was poor. Many potential customers who filled out inquiry forms or requested quotes never responded afterward.
After reviewing the business process, it became clear that slow response times were the biggest issue. On average, it took the office team 2–4 hours to reply to new inquiries — long enough for most leads to choose a faster-responding competitor.
The Challenge
In a service industry where customers often need urgent help (like power outages or electrical failures), speed of response directly determines who wins the job.
The company didn’t have enough staff to reply instantly to every new lead, especially outside regular office hours. As a result, ad spend was being wasted, and thousands in potential monthly revenue were being lost.
The Solution
An automated system that instantly texts/calls/emails new leads from a web form or ad, qualifies them with a few smart questions, and alerts the business owner to call a hot lead. This isn’t just a single message; it is a conversational agent that can have a conversation with the lead to learn more about them, answer questions, and then push them to the next stage if they are qualified.
Here’s how it transformed their process: 1. Instant Lead Engagement – The moment someone filled out the “Request a Quote” or “Emergency Service” form, the AI instantly sent a friendly text or email confirming their request. 2. Smart Conversation – The AI asked key qualifying questions, such as:
“Is this an emergency or a scheduled service?”
“Where is your address located?”
“When would you like a technician to visit? etc.”
3. Real-Time Alerts – Qualified leads were instantly forwarded to the business owner or service manager, including the lead’s name, service type, and urgency level.
4.Follow-Up Automation– For unresponsive leads, the AI sent gentle follow-up messages to re-engage them — saving lost opportunities.
ROI (Return on Investment)
Response time: Cut from 2-3 hours to under 15 seconds.
Lead conversion rate: Improved up to 20% - 35%.
Monthly bookings: Grew significantly with a steady flow of new customers.
Revenue impact: Noticeable boost in monthly income — all achieved without hiring additional staff.
Key Takeaway
For service-based businesses, every minute counts. Our AI system ensures you never miss a lead — engaging customers instantly, qualifying their needs, and sending hot leads directly to your team.
You focus on the job; our automation brings you the next one!
